Help Center

 

Store Location & Hours

HSP Diesel is located at 505 Memphis Ridge, Riley Twp, MI 48041 USA

Discounts & Sponsorship

Yes HSP Diesel does have some options for that.

Dealer Accounts

Yes HSP Diesel has a large dealer network.

Privacy & Data Collection

Credits & Refunds

Once your return or exchange is complete, and you opt to have your credits refunded, HSP will process that refund immediately following your closed RMA. Once we submit the refund, the credit card processors usually take 2-3 business days.

Product Knowledge

We do not include new Y-bridge gaskets with the Y-bridge. We recommend reusing the factory gaskets as long as they are not damaged to make installation easier.

Damaged / Lost Shipment

If your shipment says delivered, but you do not have the package, contact us immediately!
We recommend you open the package and inspect it before you accept the delivery; if the contents are damaged, we recommend you refuse the box and start a ticket from your customer dashboard immediately. If the package was left at your door and you cannot refuse, take pictures of all sides of the packaging & the label.
This will depend on your shipping options, such as...

Installation Help

Returns & Exchanges

Returns at HSP are easy. Log into your customer account and find the order in which you want to wholly or partially return, and click the "Create RMA" button.
Exchanges at HSP are easy. Log into your customer account, find the order you want to wholly or partially exchange, and click the "Create RMA" button.

Order Status & Notifications

After placing an order over the phone or at hspdiesel.com, you will receive an order confirmation.
Log into your account on hspdiesel.com. From there, you will be able to view all of your previous orders.
To track the status of your order, please log into your account and click on order. If the order has shipped, tracking information will appear here.

Products & Fitment

For stock height / leveled 2011-2019 Chevy/GMC Crew cab short bed and long bed trucks, we recommend the 70" bars for proper fitment product 535-2-HSP.
The traction bar length we recommend for crew cab long bed trucks is the 75" bars.

Order Issues

We would be surprised if you get the wrong part, parts, or a completely wrong shipment, but it is possible. Log into your customer account and create a support ticket, and our support team will get the incorrect items back to the correct ones to you and us as soon as possible!

Shipping & Warranty

Please contact us on Mon-Fri 8 am-5 pm EST for updates on your order at 586-785-3110 or email us at customerservice@hspdiesel.com.

Website & Account

When logged into your HSP customer account, you will be able to use the "change password" link on the my account tab or the change password button under the "Account Information" tab of your dashboard. from here you will be able to change your password as long as you know the current password.

Route Shipping Protection

Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.
Yes. The route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.
Route is the answer to all your shipping issues in one convenient place!

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