The HSP "No BS" Guarantee

At HSP we believe in our products and we stand firmly behind every single one that leaves our facility. For years we have taken care of almost everything & anything that our customers had issues with, but we didn’t have a “set in stone” warranty. We have always gone above & beyond for our customers which set us apart from the rest. We will continue that same standard but Now, we are taking things to the next level. Below you will be able to clearly read & understand our “No BS” warranty, its process, and the guidelines in which to follow.

WHAT IS COVERED UNDER THE HSP WARRANTY?

While it would be easier to tell you what isn’t covered, we will be as thorough as possible to make sure there are no questions unanswered. We manufacture parts from a single silicone boot all the way up to full turbo kits and everything in between. Here we will define what “is” covered under our Limited Lifetime Warranty.

DEFECT, MISSING ITEMS or INCORRECTLY SHIPPED ITEMS

HSP Diesel guarantees that the workmanship, materials & components will be sold, shipped & delivered defect-free. Issues with a defect, chip, missing item, incorrectly shipped part, or any combination of these situations must be reported to HSP or the dealer where you purchased within 14 days of delivery. If items are damaged or missing due to shipping carriers’ mishandling, we will need pictures and will need to be notified immediately. Please see the ***Damaged Shipment Procedures below.

FAILURES, FLAWS or SOMETHING NOT RIGHT

We put our products through a multitude of QC (Quality Control) checks throughout the manufacturing process to ensure every product meets our high standards. From time to time “a” part may make it through with a defect or flaw undetectable to the human eye and can only be found by using the product. No Worries! We stand behind our products 100% and we are literally putting it in writing. Any products that fail, break, leak or warp will be replaced with a new part.

RECALLS OR KNOWN POSSIBLE FAILURES

We’re not perfect and we are ok with that as long as you are ok knowing that we will keep trying anyway! Sometimes a product will pass all testing and real-world beta-testing only to find an indefinite flaw that requires a rework of the part or a redesign. We will classify these as recalls and will replace all known and documented products. It doesn’t happen often, but as we said, we want to put it in writing.

POWDERCOAT, YEP, WE SAID POWDERCOAT!

One of the hardest things to warranty at all is a coating that is applied to many different types of products, but we are giving it our best shot! We use top-of-the-line ©Prismatic Powders for all of our powder coat colors and ©Cerakote for our ceramics & high heat applications. But that isn’t enough to guarantee anything. Powdercoat has limitations such as being struck by rocks & road debris like a set of traction bars would be while driving. BUT, we are putting a 2-year limited warranty on our “underhood” powder Coated products. This will cover unprovoked chipping, peeling, or bubbling. These conditions MUST be unprovoked meaning there cannot be any cutmarks, score marks, nicks, drop marks, scuffs, or anything that would indicate the defect is a result of mishandling. But what if you do mess it up and you are at fault? We still have a deal for you. You are still our customer and we still want to make sure that your HSP part looks as sexy as it possibly can. So we will be offering ½ off pricing on recoating the product to its original beauty! These items will be stripped down, cleaned, and recoated at 1/2 the powder coating normal price.

I BLEW THE BOOT APART!

We haven’t seen any of these yet, but to make sure we cover everything, let’s talk about what we cover on our silicone boots. This one is easy, If you ever blow apart an HSP silicone boot, we will replace it. If your boot ever melts, we will replace it. If your boot ever fails for any reason WE WILL REPLACE IT! See, we said it was easy.

NON-HSP BRAND PARTS

While we have a great Warranty and do the best we can to cover and take care of you, not everyone is on the same page as us. All non-HSP brands are subject to that specific manufacturer’s warranty and procedures. This is not our decision, but we must follow the rules and procedures to ensure you (the customer) are taken care of.

SHIPPING GUIDELINES FOR WARRANTIED PRODUCTS

• HSP will ship repaired/replaced Products via UPS Ground. Expedited shipping is available at an additional cost.
• Shipments outside of the continental United States are subject to additional shipping fees and extended shipping times.
• HSP cannot ship to PO or APO addresses.

WHO COVERS THE SHIPPING?

Items being returned to HSP under a recall or known issue will receive a pre-paid label to return the product to HSP at no additional cost to you (the consumer).

Items that are warranty claims such as it doesn’t fit, I blew my boot apart or any other type of claim will be shipped to HSP at the expense of you (the consumer). Once the items are inspected a claim is given, HSP™ will cover the return shipping back to you at no additional fee. If your items are deemed to be an unwarrantable item, you will have a number of options listed below in the “OOPS, This isn’t a warranty issue” section.

LIMITATION OF LIABILITY

No claim by the Purchaser of any kind, including claims for indemnification, shall be greater in amount than the purchase price of the HSP Product in respect to which damages are claimed. IN NO EVENT SHALL COMPANY BE LIABLE TO THE PURCHASER IN TORT, CONTRACT OR OTHERWISE, FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, RELIANCE, STATUTORY, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF USE, LOSS OF TIME, LOSS OF REVENUES, INCONVENIENCE, LOSS BUSINESS OPPORTUNITIES, DAMAGE TO GOODWILL OR REPUTATION, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR SUCH DAMAGES COULD HAVE BEEN REASONABLY FORESEEN, IN CONNECTION WITH, ARISING OUT OF, OR AS A RESULT OF, THE SALE, DELIVERY, SERVICING, USE OR LOSS OF USE OF THE HSP DIESEL PRODUCTS SOLD HEREUNDER, OR FOR ANY LIABILITY OF PURCHASER TO ANY THIRD PARTY WITH RESPECT THERETO.

WARRANTY PROCEDURES YOU MUST FOLLOW!

All warranty claims will require the HSP warranty claim form-xxx to be filled out and sent in with your item & claim number. You will be required to obtain a claim number BEFORE sending your item back so we can accurately track and expedite your claim without any delay or confusion. Any items sent back without authorization will be refused to alleviate any loss, confusion, or mishandling of any kind.

*DAMAGED SHIPMENT PROCEDURES

We understand that items can sometimes get damaged in shipping and that’s not your fault or ours. We are however here to help you with the claims procedures to ensure we can get you a replacement as soon as possible.

1. If someone is present at the time of the delivery, please REFUSE the package if the box is open, re-sealed, or destroyed in any way. This will ensure you are not stuck with damaged products.
2. If you are NOT present at the time of delivery, take photos of everything as soon as you can, the clock starts ticking as soon as they drop the package.
3. Take the contents out of the box ONLY AFTER you take clear photos of the exterior. If there is no physical damage and you do not need to submit a claim, Great! If there is damage, take clear photos of every damaged section that you are able to find.
4. Contact HSP to begin a damaged Shipment claim and we will submit your photos to the carrier. This can take up to 30 days for the carrier to investigate and approve or deny a claim.
5. We will do our best to expedite this process and is as unfortunate for HSP as it is for you.
6. Once your claim is approved or signaled that it will be approved, we will have The damaged package or items picked up by the carrier. We will also move your replacement order to the front of the production line and get it to you as fast as possible.

*OOPS, THAT ISN’T A WARRANTY ISSUE

If your warranty claim is inspected and deemed to be a non-warrantable item, we will contact you to go over all possible options. Please understand that we are here to help make sure you have the highest quality and best-looking parts possible, but a mistake caused by you or your installer or any others not affiliated with HSP cannot be the responsibility of ours to fix even though accidents happen. We will do our best to work a discounted deal to fix the issue or offer a discount to replace the item or items, but this will be discretionary on a case-by-case basis.

• If you decide that you want your part back “as is” you will be responsible for the return shipping back to you.
• If you have any rework done, shipping will be discussed during that discussion on a case-by-case basis.
• If you purchase new parts you will still be bound by our free shipping terms.