Shipping Protection

Protect your order from loss, theft, or damage in transit.

Shipping Protection is an optional add-on available at checkout, providing you with peace of mind. For just 2% of your order subtotal, your shipment is covered from the moment it leaves our facility until it’s in your hands. If something happens along the way, we’ll take care of it quickly and without the hassle of filing with a carrier.

What’s Covered:

• Lost shipments (no tracking updates or undelivered)
• Stolen packages (marked delivered but never received)
• Damaged shipments (significant transit damage to parts or packaging)

What’s Not Covered:

• Orders shipped to incorrect addresses due to customer input
• Minor cosmetic damage to packaging
• Delays in transit
• Claims submitted more than 14 days after delivery

Filing a Claim

We keep it simple:

1. Log in to your account dashboard
2. Start a support ticket
3. Fill out the claim form with as much information as you have.

Our team will respond within 2–3 business days to either arrange shipment of a replacement or issue a refund. No hoops. No third-party runaround. Just fast support from our team.

Shipping Protection is not an insurance product and is not offered by a licensed insurance provider. It is a service offered directly by HSP Diesel to assist customers with resolving shipping issues quickly and efficiently.

Also if we can add a FAQ in the main page footer info on this I would like this added as well Shipping Protection is not an insurance product and is not offered by a licensed insurance provider. It is a service offered directly by HSP Diesel to assist customers with resolving shipping issues quickly and efficiently.

Q: What is Shipping Protection?

A: It’s an optional service you can add at checkout to protect your order from loss, theft, or damage during transit. If something goes wrong with your delivery, we’ll handle it directly and make it right.

Q: How much does it cost?

A: Just 2% of your order subtotal. You’ll see the exact amount during checkout.

Q: What do I do if my package says delivered, but I didn’t receive it?

A: If you added Shipping Protection, start a claim within 14 days by logging into your account and submitting a claim here. Include your order number and any delivery photos if available. We’ll handle it from there.

Q: My order arrived damaged — what should I do?

A: Take clear photos of the damaged items and packaging, then log in to your account and open a support ticket. If you added Shipping Protection, we’ll send out a replacement right away or issue a refund.

Q: What if I didn’t add Shipping Protection?

A: We’ll still try to help you work with the carrier, but we can’t guarantee replacements or refunds without Shipping Protection on your order.

Claim Instructions (Support/Help Page)

How to File a Shipping Protection Claim

If you purchased Shipping Protection at checkout and an issue occurred with your order, we’ve made it easy to resolve the problem.

1. Log in to your customer account dashboard
2. Fill out the claim form here.
3. Include:
   • Your order number
   • A short explanation of what happened
   • Photos of the box, label, and any damaged parts (if applicable)