What do I do if my shipment arrives damaged?

We know receiving a damaged order is like getting punched in the stomach. Unfortunately, from time to time, shipments do arrive damaged, open, and missing components. If you are home, we recommend you open the package and inspect it before you accept the delivery; if the contents are damaged, we recommend you refuse the box and start a ticket from your customer dashboard immediately. If the package was left at your door and you cannot refuse, take pictures of all sides of the packaging & the label. Once you have photos of the package, inspect the contents to verify they are damaged. If they are not damaged, there is no need to contact us, but if they are, take photos of the damaged parts, log in to your account, start a support ticket, and attach all of the images. We will create a claim with the carrier on your behalf and begin the process of getting your replacement items shipped out to you. Please be aware that some shipping claims may take up to 30 days, but we will do everything we can to resolve the issue for you as fast as we can.