What do I do if my shipment says delivered, but I didn't get it?
If your shipment says delivered, but you do not have the package, contact us immediately!
What do I do if my shipment arrives damaged?
We recommend you open the package and inspect it before you accept the delivery; if the contents are damaged, we recommend you refuse the box and start a ticket from your customer dashboard immediately. If the package was left at your door and you cannot refuse, take pictures of all sides of the packaging & the label.
What if my order is damaged?
To protect...
How do I file a claim for my lost, stolen, or damaged order?
This will depend on your shipping options, such as...
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